Shipping & Returns

SHIPPING

Shipments are sent by Postnord AB in Sweden. The packages are not traceable and sent as regular post letters. All other orders are shipped by UPS. We currently ship to all countries in the European Union, Norway, Switzerland, China, Japan, Canada and to the USA. We are based in Sweden and do not control any duties/taxes that may occur to your package. The customer will be responsible for paying additional charges for customs clearance. Customs policies vary from country to country (outside the EU) so please contact your local customs office for further information.

Estimated delivery time is 1-3 working days in Sweden and 2-5 working days internationally.

We aim to process your order within 24 hours after which you will receive a confirmation email that the order is being shipped. We will charge the equivalent of 250 SEK for declined items, e.g. if you refuse to sign or will not pick up the order at your pick-up point. This cost will be deducted from your initial payment of the order. If you change your mind about things you ordered, contact our customer service immediately. You still have to collect your package and return it back to us at your own expense. Damaged goods shall be reported at the pick-up point. If you notice the damage after receiving the package please contact our customer service.

80 SEK / 8 EUR / 8 USD flat rate shipping. Free shipping over 499 SEK / 55 EUR / 79 USD.

RETURNS

You have the right to return a product and get a full refund or exchange the product, within 30 days from receiving the goods. We are unable to take back products that have been processed or used. There are no refunds for sale items, only the possibility to exchange or receive a credit note. When returning or exchanging a product you pay for the shipping cost and are responsible for the goods. Please make the return traceable to keep track of it during transport. If you live in Sweden, send the package as Företagspaket via Postnord to make sure it gets delivered at the right place.

Contact our customer service before returning the product, then return the product together with your receipt to this address:

CHPO
c/o Logit Europe AB
Honungsgatan 9
43295 Varberg
Sweden