Welcome to CHPO! The following terms and conditions guide the use of and commerce on our web store. These terms and conditions may be adjusted from time to time.
1 – General
You can shop our product through our web store. If you have any questions please contact our customer service for help at firstname.lastname@example.org. All merchandise remains our property until payment is fulfilled. Any attempts of frauds will be reported to the police. CHPO reserves the right to cancel, hold on to, or further investigate an order at suspicion, even if delivery time is affected. No other payment options in addition to those displayed at checkout is accepted. CHPO holds the right to have minor deviations related how material, color, weight, measurements, or manufacturing, appear on our web store. This also includes type faults, price and stock changes. All prices include Swedish vat (25%).
2 – Delivery
Shipments are sent by Posten Sverige AB in Sweden. The package are not traceable and sent as regular post letters. Larger orders and all orders to the USA are sent by UPS. We currently ship to all countries in the European Union, Norway and to the USA. We are based in Sweden and do not control any duties/taxes that may occur to your package. The customer will be responsible for paying additional charges for customs clearance. Customs policies vary from country to country (outside the EU) so please contact your local customs office for further information. The order will be sent to the address you enter at the checkout. Upon confirmation estimated delivery time is 1-3 working days in Sweden and 1-5 working days internationally , if anything else is not announced. We aim to process within 48 hours after which you will receive a confirmation email that the order is being shipped. We have everything you can buy on the web shop in stock. We will charge the equivalent of 250 SEK for declined items, e.g. if you refuse to sign or will not pick up the order at your pick-up point. If you change your mind about things you ordered contact our customer service immediately. You still have to collect your package and return it back to us at your own expense. Damaged goods shall be reported at the pick-up point. If you notice the damage after receiving the package please contact our customer service. When returning it you are responsible for the goods.
Free shipping on orders 499 SEK or eqvuivelant in other currencices and above
80 SEK flat rate shipping on orders below 499 SEK
3 – Payment
You have the following options:
– Credit Card (Mastercard/Visa)
– Klarna (Austria, Finland, Germany, Norway and UK only)
When using credit card you pay immediately at checkout. CHPO does not charge extra for credit card purchase and all our card data is handled securely by payment service provider Dibs who are certified by PCI-DSS. When the package arrives you pick it up at your local pick-up point in Sweden or equivalent internationally. All information concerning your credit card is encrypted and secured. CHPO reserves the right to cancel, hold on to or further investigate an order at suspicion, even if delivery time is affected. CHPO can also demand you to confirm the order separately by mail sent to the invoice address before your order is delivered.
4 – Return Policy
Swedish law is applied, according to the right of reclamation and returns see Konsumentverkets homepage for more information. You have the right to return a product and get a full refund or exchange the product, within 30 days from receiving the goods. If you change your mind about a product you have to contact our customer service within this time. We are unable to take back products that have been processed or used. There are no refunds for sale items, only the possibility to exchange or receive a credit note. When returning or exchanging a product you pay for the shipping cost. If the product is defect, damaged or if the return is due to a mistake made by us, we will in this case bear or reimburse the delivery cost. Please report the reclamation to our customer service before returning the product, then return the product together with your receipt to this address:
c/o Logit Europe AB
5 – Security
All information concerning your credit card is encrypted and secured. Most web browsers use symbols or the guide https:// to show that the page you are visiting is secured. CHPO cooperate with Dibs for redemption of credit card payments. According to Swedish law (PUL) CHPO has to have your approval before handling your personal information. Receiving your personal information helps us to give you good customer service and updates. We will not leave or sell your personal information to third-parties without your permission.
6 – Force Majeure
In case of war, civil war, revolution, riot, strike, lockout, blockade, natural disaster, measures by public authority or similar circumstances we will apply to force majeure. This means that these terms & conditions can not or only partly be performed. If this occurs CHPO will try to inform you about this.